21+ only — for adults only

bgd99's commitment to responsible gaming

When gaming becomes a source of stress rather than enjoyment, making the right decision is the biggest win. bgd99 believes that protecting every player is our first responsibility.

21+ age requirement is mandatory
24/7 support available
Self-exclusion available

Our commitment

bgd99 is an entertainment platform — it is for enjoyment, not a guaranteed way to earn income. We always want our players to understand their own limits, play within them, and play with a clear mind. The moment gaming becomes a source of stress, debt, or family problems is the moment to stop.

Under bgd99's terms and conditions, the minimum age to open an account on the site is 21. This is not a formality — the main purpose of this rule is to protect minors from the harms of gambling. Government-issued ID may be requested to prove age during account verification.

If you feel your gaming habits are getting out of control, contact bgd99's 24/7 live chat or email — our team is ready to assist in both Bengali and English. You can also find answers to many responsible gaming questions on our FAQ page.

Age limit and account protection

21+

The minimum age to participate in any casino and betting activity at bgd99 is 21. No one below this age may create or use an account. Accounts are kept restricted and withdrawals are held until age is verified. If you are concerned that a minor in your family could access your device or account, contact us immediately.

Parents should keep their devices password-protected and out of reach of children. bgd99 always advises that gambling-related sites be kept as secure as possible on devices shared by all family members.

Control and limit-setting features

bgd99 gives players the ability to manage their own gaming. Contact live chat or email to use any of the features below.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. It will not be possible to exceed this limit, so there is no risk of going beyond your budget.

Session time limit

Decide in advance how long you will play in one session. Once the set time passes, the system will automatically warn you or end the session.

Voluntary break (cooling-off)

Temporarily suspend your account for a set period — from a few hours to a few days. You will not be able to log in during the break.

Self-Exclusion

If you want to close your account for a longer period or permanently, submit a self-exclusion request. While active, the account cannot be reactivated during this period.

Gaming history review

View your full history of deposits, withdrawals, and betting. Understanding patterns helps you evaluate yourself.

Direct support

Contact bgd99's 24/7 live chat or email to activate any of the features above. The support team speaks Bengali.

Recognise the warning signs

Gambling or online betting becomes a problem gradually — it does not happen overnight. If you notice the signs below in yourself or someone close to you, that is an important signal.

Signs of financial trouble

  • Placing more bets to recover lost money
  • Taking loans or borrowing money to play
  • Depositing by cutting essential expenses
  • Unable to stop even after losing more than the budget

Mental and social signs

  • Hiding gaming from family or friends
  • Feeling restless or irritable when not playing
  • Neglecting work, studies, or relationships
  • Staying up at night to play instead of sleeping

If you notice these signs, seek help rather than blaming yourself. Problem gambling is a behavioural issue — it can be managed, but not alone; with support. You can learn more about how we prioritise player protection on bgd99's about us page.

How to get support

Acknowledging a problem is a sign of strength. Support is available from any of the following — without shame or hesitation.

bgd99 support team

Chat live 24 hours a day, 7 days a week. You can also contact us by email — support is available in Bengali and English.

Family and close ones

Talk openly with your family. Support from people you know is very effective in reducing stress — they do not judge, they stand by you.

Professional counsellors

Speak with a mental health professional or counsellor. Several organisations in Bangladesh provide professional support for behavioural issues.

Support groups

Talking with people who have had the same experience can be encouraging. Support groups and community-based organisations are there for you without judgement.

Healthy gaming habits

Building a few simple habits is important to enjoy gaming. Before playing at bgd99, ask yourself a few questions:

  • Am I playing only with money I can afford to lose?
  • Is this gaming entertainment for me, or does it feel like a source of income?
  • Have I already set a time limit for today's session?
  • Will I be able to stay calm if I lose?
  • Do my family or friends know I am playing?

If the answer to even one of these questions is "no", it is better to skip today's session. Gaming is always optional — it should never feel compulsory.

Do's

  • Set a budget before you start
  • Take breaks at set intervals
  • Spend time on other hobbies and social activities
  • Only play when you have a clear mind

Don'ts

  • Depositing repeatedly to chase losses
  • Playing while drinking or under stress
  • Playing with borrowed money or savings
  • Treating gaming as a source of income

Responsible gaming FAQ

The minimum age is 21. Age may be verified at account registration or before withdrawal using a National ID (NID) or passport. Some account features may be restricted until verification is complete.

A voluntary break (cooling-off) may resume after the set period. However, for long-term self-exclusion, the account cannot be reactivated before the period ends. This is kept deliberately strict so that decisions cannot be changed on impulse.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit usually involves a waiting period to ensure the decision is considered carefully. Contact live chat for more details.

Change your password immediately and notify bgd99 through 24/7 live chat. Our team will take the necessary steps to secure the account. Allowing minors to use an account is strictly prohibited.

If you are unable to set limits on your own, repeatedly trying to recover lost money, seeing an impact on your family and work, and cannot stop on your own — if you notice these signs, speak with a mental health professional or counsellor. bgd99's support team can also help with the first step.

When a self-exclusion or account closure request is made, you will have the opportunity to withdraw your existing balance, provided it is withdrawable under the terms and conditions. Contact live chat for details on the process.

bgd99's commitment

bgd99 believes that building a healthy gaming environment is important not just for players, but for society as a whole. We therefore protect the privacy of every player's information — this is explained in detail in our privacy policy.

Remember — gaming is not a method to increase personal income. It is entertainment. Your family, health, and mental wellbeing are always more valuable than any win. Play responsibly — for yourself, and for your family.