bgd99's Privacy Policy

bgd99 is an online entertainment and betting platform operated for Bangladeshi users. When you register on our platform, make a deposit, or use any service, you voluntarily provide certain personal information. This Privacy Policy ("Policy") explains the purpose for which that information is collected, how it is stored and processed, and the circumstances under which it may be shared with third parties.

By using our services, you are considered to have accepted the terms of this Policy. It is also important to read the Terms and Conditions alongside this Policy, as both documents together form the basis of the agreement between us and you.

1 Information Collection

bgd99 collects your information in several ways. The types of information collected and their sources are described below.

1.1 Information Provided Directly

When you open or use an account on our platform, you are required to provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment method details such as bKash, Nagad, Rocket, or Upay
• Bank account details (where applicable)

1.2 Automatically Collected Information

While you browse our platform, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Session data and log files
• Cookies and local storage data
• Time spent on the platform and usage patterns

1.3 Information Received from Third Parties

In some cases, we may receive additional information about you through identity verification services or payment processors. This only occurs when your account needs to be verified or when the security of a transaction must be confirmed.

2 Purpose of Using Information

bgd99 uses collected information only for specific and legitimate purposes. We process your information for the following:

• Creating accounts and confirming identity
• Processing financial transactions including deposits and withdrawals
• Maintaining platform security and preventing fraud
• Providing customer support — such as assistance via live chat and email
• Managing bonuses, promotions, and VIP benefits
• Meeting legal obligations
• Improving the platform and enhancing user experience
• Sending important notifications related to services

We never sell your information to third parties for advertising purposes.

3 Cookie Policy

The bgd99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences and manage sessions.

3.1 Types of Cookies

• Essential Cookies: Required for login, session management, and security.
• Functional Cookies: Store your language preferences and settings.
• Analytics Cookies: Help us understand how users are using the site.

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

4 Sharing and Disclosure of Information

bgd99 may share your personal information with third parties in limited circumstances and for specific reasons. This sharing process is always controlled and secure.

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical support. These partners have access only to the information necessary for their specific tasks and are contractually bound to follow our privacy standards.

4.2 Legal Obligations

In cases involving court orders, government investigations, or other legal requirements, bgd99 may be required to disclose information to law enforcement authorities. Such disclosure is limited to what is within the scope of the law.

4.3 Business Transfers

If a merger, acquisition, or asset transfer occurs in the future, user information may form part of that process. In such cases, you will be notified in advance and the protections under this Policy will continue to apply.

5 Data Storage and Security

bgd99 follows industry-standard security practices to keep your information secure.

5.1 Encryption and Technical Security

Information stored on our servers and databases is protected by SSL encryption. Sensitive financial data is further secured with additional encryption layers. We conduct regular security audits and have measures in place to identify and quickly resolve potential risks.

5.2 Retention Period

Information is retained for as long as your account is active and thereafter for a defined period as required by law. Financial transaction records are kept after account closure in accordance with applicable law.

5.3 Internal Access Controls

Among bgd99's staff, only those who need access for their specific job function can access user information. All access is logged and reviewed regularly.

6 User Rights

Every member registered on the bgd99 platform has the following rights regarding their own information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances, provided there are no legal obligations preventing it.
• Objection to Processing: The right to object to the processing of your information in certain cases.
• Portability: The right to request your information in a structured format.

To exercise these rights, contact our support team. Options to restrict or close your account are also available on the Responsible Gaming page.

7 Protection of Minors

All bgd99 services are exclusively for individuals aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

Parents are requested to contact us immediately if they believe their child has registered on our platform.

8 International Data Transfers

Our technology infrastructure may span servers located in different countries. Even when data is transferred internationally, bgd99 ensures that the same standard of protection is maintained. Such transfers are made only after appropriate safeguards are in place.

9 Third-Party Links and Services

Our platform may have connections to payment service providers. These third parties have their own privacy policies, and bgd99 is not responsible for your interactions with them. It is recommended that you read the relevant third party's policy before using their service.

10 Policy Changes and Updates

bgd99 may update this Privacy Policy as needed. If any significant changes are made, we will post a notice on the platform and update the effective date. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

For any questions or clarifications, visit our FAQ section, where answers to frequently asked questions are available.

11 Contact

For any privacy-related requests, complaints, or questions, contact the bgd99 support team directly. We provide support in both Bengali and English, 7 days a week, 24 hours a day.

To learn more about us, visit the About Us page, where you will find detailed information about the platform's background and operations.